For Consumer complaints not finance-related, and you feel your complaint has not been resolved by us in a satisfactory manner, you can refer your complaint to an Alternative Dispute Resolution provider.
In the event, Imperial Commercials recommend and intend to use the following:
The National Conciliation Service, Retail Motor Industry Federation Ltd, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warwickshire. CV21 2PA
