FAQs
Products & Services FAQs
Which vehicle brands do you cater to?
At Truck & Trailer Equipment, we stock parts for all European trucks, trailers, and buses, ensuring we meet the needs of fleet operators, workshops, and repair specialists across the West Midlands and Nationwide.
Select What Truck Manufacturers do you provide parts for?
We provide parts for major European truck manufacturers, including:
- DAF
- Scania
- Volvo
- MAN
- Mercedes-Benz
- Renault Trucks
- Iveco
From engine components to braking systems, we’ve got reliable parts for all major makes and models.
What Trailer parts do you supply?
For all trailers, we stock a comprehensive range of parts to ensure you stay roadworthy and efficient, including:
Braking systems: Air brakes, brake pads, discs, and drums.
Suspension components: Shock absorbers, springs, and bushings.
Axles and wheel hubs: Bearings, hub seals, and complete axle assemblies.
Lighting and electrics: LED lights, wiring harnesses, and connectors.
Body and structural parts: Corner posts, side panels, and floor plates.
Coupling and towing gear: Fifth wheels, kingpins, and towing eyes.
Whatever your trailer needs, we’ve got the parts to keep it running smoothly and safely.
What Bus and Coach operators do you supply for?
We also help keep the UK moving, with parts for trusted bus and coach operators like:
- Alexander Dennis
- Optare
- Mercedes-Benz /EvoBus
- Volvo Buses
- Scania Irizar UK
- MAN Bus & Coach
Whether you operate for public transport or private hire, we have the parts you need to keep your fleet running reliably.
What is your warranty or guarantee policy on parts?
All parts supplied by Truck & Trailer Equipment come with a manufacturer-backed warranty, though the coverage period and terms vary depending on the brand and product. To ensure you have the right information for your specific purchase, please speak to us, and we will be happy to provide details on the warranty applicable to your parts.
Do you stock consumables or workshop tools?
Yes, we stock a wide range of consumables and workshop tools to meet the everyday needs of fleet operators, workshops, and repair specialists. At Truck & Trailer Equipment, we understand that having the right supplies on hand is essential to keeping your vehicles roadworthy and your operations running smoothly.
What is your workshop tool range?
Equip your workshop with reliable tools to handle repairs and maintenance efficiently:
- Hand tools: Spanners, socket sets, hammers, and screwdrivers for a variety of tasks.
- Hydraulic tools: Bottle jacks, trolley jacks, and other lifting equipment.
- Air tools: Impact wrenches, drills, and grinders for heavy-duty applications.
- Specialist tools: Brake adjustment tools, filter wrenches, and other items specific to trucks and trailers.
If you’re looking for a specific product or need advice on the best tools and consumables for your workshop, our team is here to help.
Call us on 0121 552 3541 or start a live chat to discuss your needs.
Delivery and logistics FAQs
Can I track my order?
Yes, if your order is shipped via a courier, we will provide tracking information so you can monitor its progress. For deliveries made by our own fleet, our team can give you an estimated delivery time. If you need an update on your order, please contact us, and we’ll be happy to assist.
What are your delivery options?
We offer both same-day and next-day delivery to ensure you get the parts you need as quickly as possible. Our fast and reliable service helps minimise vehicle downtime, keeping your fleet on the road. Availability may depend on location and stock, so speak to our team for more details on delivery options for your order.
What happens if the part I need isn’t in stock?
If the part you need isn’t currently in stock, we can typically source it from our suppliers for next-day delivery, subject to availability. If an alternative option is available, our team will advise you on the best solution to minimise downtime. Contact us to check availability and arrange a fast turnaround for your order.
Support and advice FAQs
How can I get help finding the right part?
At Truck & Trailer Equipment, we’re here to make finding the right part simple and hassle-free. Our experienced team provides advice and guidance to ensure you get exactly what you need for your vehicle.
Ways we can help
1. Speak to an expert
Call us on 0121 552 3541 to talk directly with one of our knowledgeable team members. Whether you’re unsure of the exact part or need advice on alternatives, we’re here to help.
2. Email your query
Send us the details of your vehicle and the part you need at sales@trucktrailerequip.co.uk. Include information like your vehicle registration number, chassis number, or part specifications to speed up the process.
3. Reference your part number
If you already have a part number, let us know. We’ll cross-check it with our inventory to ensure a quick match.
Do you offer technical support or installation advice?
While we don’t install parts, our experienced team can provide technical support to help you find the right part for your vehicle. If you need assistance with product compatibility or recommendations, get in touch with us—we’re happy to help.
Company Policy FAQs
What is your returns and refunds policy?
We accept returns within 7 days of purchase, with the customer covering the return delivery costs. If a return is requested after 7 days, a handling fee will apply. All returned items must be in their original condition and packaging.
For more details or to arrange a return, please contact our team.
What is IR35 compliance?
IR35 is legislation that ensures contractors and suppliers within a supply chain adhere to tax and employment regulations. For TTE, it means we thoroughly vet all suppliers to confirm their compliance, safeguarding our operations and yours.
How does this benefit you?
- No need for lengthy checks
Because we’ve already conducted the necessary IR35 checks on our suppliers, you don’t need to spend time or resources performing them yourself. This allows you to focus on your fleet’s maintenance and operation.
- One trusted supplier for everything
With TTE, you can purchase all the truck, trailer, and workshop parts you need from one main supplier, simplifying your procurement process and reducing administration.
- Confidence in compliance
Our rigorous supplier vetting ensures that every product or service you receive is sourced from a compliant and trustworthy provider, minimising risks to your business.
- Efficient and reliable operations
IR35 compliance reduces the likelihood of supply chain issues, ensuring that your orders are fulfilled smoothly and on time.
- Ethical and legal assurance
By maintaining a compliant supply chain, TTE supports responsible business practices, giving you peace of mind with every purchase.
Is TTE IR35 compliant?
How does compliance benefit customers or contractors?
At Truck & Trailer Equipment, we prioritise IR35 compliance by ensuring that all our suppliers pass the necessary checks. This guarantees a legally compliant and ethical supply chain, providing peace of mind for our customers.
Other FAQs
Do you work with national fleets or local authorities?
Yes, Truck & Trailer Equipment proudly works with both national fleets and local authorities, offering specialised services to meet their unique needs.
For national fleets, we provide a comprehensive range of truck, trailer, and workshop parts, including OE (Original Equipment) and aftermarket options. By acting as a central supplier, we simplify procurement processes, ensuring you have everything you need from one trusted source. With fast and reliable delivery across the UK, you can trust us to keep your vehicles on the road.
For local authorities, we understand the regulatory pressures and budget constraints you face. Our expertise in compliance, including IR35 regulations, ensures you can operate with confidence. We also provide cost-effective parts and consumables for diverse fleets, including buses, refuse or municipal vehicles, and emergency services.
Whether you’re managing a national fleet or a local authority operation, we deliver reliable solutions, personalised support, and the convenience of a single-source supplier. To learn more, contact us on 0121 552 3541 or email sales@trucktrailerequip.co.uk.
Do you offer any loyalty programmes or rewards for repeat customers?
We value our repeat customers and are currently developing a loyalty programme to offer exclusive rewards and benefits. Stay tuned for updates as we introduce new ways to thank our loyal customers. If you’d like to know more, feel free to contact our team.
Can you supply for buses and coaches?
Yes, Truck & Trailer Equipment provides a wide range of parts specifically designed for buses and coaches, ensuring reliable and efficient maintenance for public transport and commercial vehicles.
We cater to operators of leading bus and coach brands, including Alexander Dennis, Mercedes-Benz, Volvo, Scania, MAN and more. Our stock includes essential components for regular maintenance, repairs, and compliance with safety standards.
Braking systems, including brake pads, discs, drums, and callipers to ensure safe operation.
Suspension components such as, shock absorbers, air springs, and suspension bushes for a smoother ride and better passenger comfort.
Lighting and electrical systems including LED lights, indicators, and wiring harnesses to keep vehicles visible and compliant with road regulations.
Cooling and HVAC systems, e.g. Radiators, fans, and air conditioning components to maintain optimal temperature control.
Body and interior parts such as mirrors, seat components, and interior fittings for passenger safety and comfort.
Our team of experts is ready to assist you in finding the right parts for your buses and coaches. With fast delivery options available, we ensure your fleet remains operational with minimal downtime.
For more information or to place an order, call us on 0121 552 3541 or email sales@trucktrailerequip.co.uk.
Truck & Trailer Equipment
- Monday-Friday :
- 8AM - 5PM
Truck Trailer Equipment Portway Road Industrial Estate, Alston Rd, Oldbury, B69 2PP
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Need help finding the right part or want to speak to an expert?
© 2025 TTE All rights reserved. Registered Address: Truck Trailer Equipment Portway Road Industrial Estate, Alston Rd, Oldbury, B69 2PP. Company Reg Number: 653665 VAT Number: 880 9848 66 Part of Motus Vehicle Solutions
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Truck & Trailer Equipment
- Monday-Friday :
- 8AM - 5PM
Truck Trailer Equipment Portway Road Industrial Estate, Alston Rd, Oldbury, B69 2PP
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Get in touch
Need help finding the right part or want to speak to an expert?
